Environmental sustainability

Long-term industry sustainability requires action on climate change, the use of natural resources or comprehensive management of fast-growing tourism destinations. We respond to this challenge conscious that action regarding our impact is required. Amadeus’ environmental sustainability strategy is based on three pillars:

Environmental efficiency of Amadeus operations

We measure the environmental impact of our operations, identify areas for improvement, implement solutions and continue to monitor our performance for achieving continuous improvement in environmental efficiency. The Amadeus Environmental Management System is the main tool used in Amadeus to make this possible.

The Environmental Management System reports data on five elements (electricity, CO2 emissions, paper, water and waste) from 13 main Amadeus sites, which represent an estimated 90% of the total Amadeus resource consumption worldwide. This reporting tool enables us to compare and analyse the data from each site, and to identify the best practices that are potentially applicable at all Amadeus premises worldwide.

The Environmental Management System monitors Amadeus’ environmental data since 2009. It has been recognised by the Dow Jones Sustainability Index, which evaluated Amadeus Environmental Policy and Management System and assigned the maximum score for four years in a row.

Additionally, Amadeus joined the United Nations Climate Neutral Now pledge, committing to become carbon-neutral and make our contribution toward reaching the 2 degrees target set by the Paris Agreement.

You can check our environmental policy here, as well as the evolution of our environmental performance here.

IT solutions that improve environmental efficiency

Amadeus invests more than €2 million daily in R&D. We develop state-of-the-art technology solutions that help to improve the operational efficiency of customers.

This increased operational efficiency is linked in many cases to improved environmental efficiency. Interestingly, environmental benefits expand to a wide range of stakeholders in the industry, including airlines, airports and cities. We work together with our customers in order to enhance and monitor this positive environmental impact.

Working together to improve travel industry sustainability

We are conscious that the environmental sustainability of the travel and tourism industry is a common objective for all industry stakeholders and that little can be achieved in isolation. For this reason, we work with various industry stakeholders in different projects that share the common long-term objective of travel industry sustainability. Our main partners are UN agencies, research institutions and industry associations.

Amadeus and ICAO have a long-term agreement in place whereby Amadeus uses ICAO’s carbon calculator on its distribution platforms. By doing this, corporations and travelers can be informed during the booking process about the greenhouse gas emissions released during their trips. ICAO’s carbon calculator brings the benefits of commercial neutrality and legitimacy to represent aviation and global reach, since ICAO is the United Nations agency in charge of civil aviation. See here ICAO’s carbon calculator.

We have also enhanced our relationship with UNWTO (United Nations World Tourism Organization), WTTC (World Travel and Tourism Council), UNFCCC (United Nations Framework Convention on Climate Change) and academic institutions like Griffith University, mainly in the form of joint endeavors relating to the measurement and monitoring of sustainability in travel and tourism. Read more in our whitepaper Airline Initiatives to reduce climate impact.

Read more about our Environmental Sustainability strategy and activity in the  Amadeus Global Report 2019


Related resources


Amadeus Global Report 2019


Airline initiatives to reduce clime impact


Proving the Case: Carbon Reporting in Travel and Tourism


Environmental Benefits of Amadeus' Solutions


The Amadeus Environmental Management System (EMS)